Delivery in Astana
24/7
Delivery in Kazakhstan
24/7
Delivery and Payment terms
Delivery and Payment terms
The online store handles bouquet deliveries using its own delivery service.
Delivery is carried out strictly within the cities specified when placing the order.
Beautiful bouquets, stunning floral arrangements, and delightful gifts bring joy to customers and recipients every day. Our experienced florists are constantly seeking innovative ideas to create truly unique floral masterpieces.
Payment options:
1. Payment is processed via the Bereke Bank JSC system.
Delivery is available 24/7!
Delivery is carried out within a 1–2 hour window.
Delivery times may vary by +/- 30 minutes from the scheduled time due to traffic conditions or other unforeseen circumstances.
If you require urgent delivery within 1–2 hours, please contact us, and we will do our best to offer you available options.
Attention! An incorrect phone number or an inaccurate/incomplete address may result in delivery delays.
Please carefully check your personal details when registering and placing an order. The confidentiality of your registration data is guaranteed.
Delivery location
Delivery is made to the address specified when placing the order. If delivery to a different address is required, please provide the new address via WhatsApp at +7 705 755 32 77, or provide the recipient's phone number so we can contact them to confirm the exact address.
Attention! Please note that cut flowers, potted plants, bouquets, and floral arrangements of satisfactory quality cannot be returned or exchanged, as they are perishable goods. In accordance with Article 30 of the Law of the Republic of Kazakhstan "On Consumer Protection" (as amended on July 5, 2011), plants are not subject to return or exchange.
Law of the Republic of Kazakhstan "On Consumer Protection"
Payments.
Online payment by bank card
The Lion Flowers service utilizes an internet acquiring system, allowing you to pay for the service using bank cards from international payment systems. After confirming your selected plan, a secure window will open displaying the payment page of the processing center for Bereke Bank JSC and Freedom Bank JSC.
You will need to enter your bank card details. The 3-D Secure protocol is used for additional cardholder authentication. If your issuing bank supports this technology, you will be redirected to its server to complete the additional identification process. Please check with your issuing bank for details regarding their specific rules and methods for additional identification.
The online payment service operates in compliance with international payment system regulations, prioritizing confidentiality and transaction security; state-of-the-art methods for verification, encryption, and data transmission via secure channels are employed. Bank card details are entered within a secure window on the processing center's payment page.
You are required to enter the following information into the fields on the payment page: card number, cardholder name, expiration date, and the three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary details are printed on the bank card itself. The CVV2/CVC2 is the three-digit security code located on the back of the card. Next, the page of your issuing bank will open in the same window for you to enter the 3-D Secure code. If you do not have static 3-D Secure set up, the code will be sent to your phone number via SMS. If you do not receive the 3-D Secure code, please contact your issuing bank.
3-D Secure is a state-of-the-art technology for securing online card payments. It enables the unequivocal verification of the cardholder's identity during a transaction and minimizes the risk of fraudulent card activity.
1. Security guarantees.
The processing centers of JSC "Bereke Bank" and JSC "FreedomBank" protect and process your bank card data in compliance with the PCI DSS 3.0 security standard. Data transmission to the payment gateway utilizes SSL encryption technology. Subsequent data transmission occurs over secure banking networks offering the highest level of reliability. JSC "Bereke Bank" and JSC "FreedomBank" do not share your card data with third parties. The 3-D Secure protocol is used for additional cardholder authentication.
If you have questions regarding a completed payment, you may contact the payment service's customer support team directly via email at lionpremiumgifts@yandex.kz.
2. Online Payment Security.
The personal information you provide (name, address, phone number, email, credit card number) is confidential and will not be disclosed. Your credit card data is transmitted only in encrypted form and is not stored on the Lion Flowers service.
The security of online payment processing is guaranteed by JSC "Bereke Bank" and JSC "FreedomBank". All payment card transactions are conducted in accordance with the requirements of international payment systems. Specialized security technologies for online card payments are used during data transmission, and data processing takes place on a secure, high-tech server belonging to the processing company.
Payment by card is secure because: ·The authorization system guarantees the buyer that their card payment details (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, as this data is not stored on the authorization server and cannot be stolen.
·The buyer enters their payment details directly into the authorization system of JSC "Bereke Bank" and JSC "FreedomBank" rather than into the Lion Flowers application; consequently, the buyer's card payment details are not accessible to third parties.
3. Service Purchase Rules.
By paying for a selected plan on the Lion Flowers service, you confirm your agreement to the public offer contract available at https://lionflowers.kz/oferta/ru.
4. Refunds.
To receive a refund to your bank card, you must complete a "Refund Request Form" (provided by the company via email upon request) and send it—along with a copy of your identity document—to lionpremiumgifts@yandex.kz.
Refusal of Goods
In the event that the Recipient refuses the goods for non-objective reasons—i.e., the goods match the Order, but the recipient simply does not wish to accept them for personal reasons. In this case, the funds will not be refunded to the Customer.
Second scenario: if the order is cancelled less than 12 hours before delivery, the refund amount is 50%. Claims regarding the product are accepted at the time the bouquet is handed over to the Recipient. Product replacement is carried out within 2–3 hours of delivery to the Recipient. In all other cases, the product is non-returnable and no refund will be issued.
5. Reasons for payment refusal:
· The bank card is not enabled for online payments (you can verify this by contacting your issuing bank);
· Insufficient funds on the bank card (you can check your balance by contacting the bank that issued the card);
· Incorrect bank card details entered;
· The bank card has expired. The expiration date is usually printed on the front of the card (indicating the month and year until which the card is valid); you can obtain further details regarding the expiration date from the issuing bank.
For questions regarding bank card payments or other matters related to the Lion Flowers service, please call: +7 705 755 32 77.
Delivery is carried out strictly within the cities specified when placing the order.
Beautiful bouquets, stunning floral arrangements, and delightful gifts bring joy to customers and recipients every day. Our experienced florists are constantly seeking innovative ideas to create truly unique floral masterpieces.
Payment options:
1. Payment is processed via the Bereke Bank JSC system.
Delivery is available 24/7!
Delivery is carried out within a 1–2 hour window.
Delivery times may vary by +/- 30 minutes from the scheduled time due to traffic conditions or other unforeseen circumstances.
If you require urgent delivery within 1–2 hours, please contact us, and we will do our best to offer you available options.
Attention! An incorrect phone number or an inaccurate/incomplete address may result in delivery delays.
Please carefully check your personal details when registering and placing an order. The confidentiality of your registration data is guaranteed.
Delivery location
Delivery is made to the address specified when placing the order. If delivery to a different address is required, please provide the new address via WhatsApp at +7 705 755 32 77, or provide the recipient's phone number so we can contact them to confirm the exact address.
Attention! Please note that cut flowers, potted plants, bouquets, and floral arrangements of satisfactory quality cannot be returned or exchanged, as they are perishable goods. In accordance with Article 30 of the Law of the Republic of Kazakhstan "On Consumer Protection" (as amended on July 5, 2011), plants are not subject to return or exchange.
Law of the Republic of Kazakhstan "On Consumer Protection"
Payments.
Online payment by bank card
The Lion Flowers service utilizes an internet acquiring system, allowing you to pay for the service using bank cards from international payment systems. After confirming your selected plan, a secure window will open displaying the payment page of the processing center for Bereke Bank JSC and Freedom Bank JSC.
You will need to enter your bank card details. The 3-D Secure protocol is used for additional cardholder authentication. If your issuing bank supports this technology, you will be redirected to its server to complete the additional identification process. Please check with your issuing bank for details regarding their specific rules and methods for additional identification.
The online payment service operates in compliance with international payment system regulations, prioritizing confidentiality and transaction security; state-of-the-art methods for verification, encryption, and data transmission via secure channels are employed. Bank card details are entered within a secure window on the processing center's payment page.
You are required to enter the following information into the fields on the payment page: card number, cardholder name, expiration date, and the three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary details are printed on the bank card itself. The CVV2/CVC2 is the three-digit security code located on the back of the card. Next, the page of your issuing bank will open in the same window for you to enter the 3-D Secure code. If you do not have static 3-D Secure set up, the code will be sent to your phone number via SMS. If you do not receive the 3-D Secure code, please contact your issuing bank.
3-D Secure is a state-of-the-art technology for securing online card payments. It enables the unequivocal verification of the cardholder's identity during a transaction and minimizes the risk of fraudulent card activity.
1. Security guarantees.
The processing centers of JSC "Bereke Bank" and JSC "FreedomBank" protect and process your bank card data in compliance with the PCI DSS 3.0 security standard. Data transmission to the payment gateway utilizes SSL encryption technology. Subsequent data transmission occurs over secure banking networks offering the highest level of reliability. JSC "Bereke Bank" and JSC "FreedomBank" do not share your card data with third parties. The 3-D Secure protocol is used for additional cardholder authentication.
If you have questions regarding a completed payment, you may contact the payment service's customer support team directly via email at lionpremiumgifts@yandex.kz.
2. Online Payment Security.
The personal information you provide (name, address, phone number, email, credit card number) is confidential and will not be disclosed. Your credit card data is transmitted only in encrypted form and is not stored on the Lion Flowers service.
The security of online payment processing is guaranteed by JSC "Bereke Bank" and JSC "FreedomBank". All payment card transactions are conducted in accordance with the requirements of international payment systems. Specialized security technologies for online card payments are used during data transmission, and data processing takes place on a secure, high-tech server belonging to the processing company.
Payment by card is secure because: ·The authorization system guarantees the buyer that their card payment details (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, as this data is not stored on the authorization server and cannot be stolen.
·The buyer enters their payment details directly into the authorization system of JSC "Bereke Bank" and JSC "FreedomBank" rather than into the Lion Flowers application; consequently, the buyer's card payment details are not accessible to third parties.
3. Service Purchase Rules.
By paying for a selected plan on the Lion Flowers service, you confirm your agreement to the public offer contract available at https://lionflowers.kz/oferta/ru.
4. Refunds.
To receive a refund to your bank card, you must complete a "Refund Request Form" (provided by the company via email upon request) and send it—along with a copy of your identity document—to lionpremiumgifts@yandex.kz.
Refusal of Goods
In the event that the Recipient refuses the goods for non-objective reasons—i.e., the goods match the Order, but the recipient simply does not wish to accept them for personal reasons. In this case, the funds will not be refunded to the Customer.
Second scenario: if the order is cancelled less than 12 hours before delivery, the refund amount is 50%. Claims regarding the product are accepted at the time the bouquet is handed over to the Recipient. Product replacement is carried out within 2–3 hours of delivery to the Recipient. In all other cases, the product is non-returnable and no refund will be issued.
5. Reasons for payment refusal:
· The bank card is not enabled for online payments (you can verify this by contacting your issuing bank);
· Insufficient funds on the bank card (you can check your balance by contacting the bank that issued the card);
· Incorrect bank card details entered;
· The bank card has expired. The expiration date is usually printed on the front of the card (indicating the month and year until which the card is valid); you can obtain further details regarding the expiration date from the issuing bank.
For questions regarding bank card payments or other matters related to the Lion Flowers service, please call: +7 705 755 32 77.
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